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Get In Touch
We're here to help. Contact us for sales inquiries, technical support, or partnership opportunities.
Technical Support
For product specifications and clinical assistance.
support@sureduty.com Mon-Fri, 9am-6pm (GMT+8)
Headquarters
Guangzhou, China
No.76 Chuangyu Road,
Ningxi Street, Zengcheng District,
Guangzhou, China
Frequently Asked Questions
Find quick answers to common questions about our products, distribution, and services.
How can I become a SureDuty distributor?
We are always looking for strong local partners who share our commitment to quality, compliance, and long-term growth.
To become a SureDuty distributor, simply submit the inquiry form with the topic "Distributor Partnership". Our regional team will contact you to evaluate market potential, regulatory readiness, and cooperation models in your territory.
We focus on long-term strategic partnerships, not short-term transactions.
What makes SureDuty different from manufacturers or trading companies?
SureDuty is a customer-centric medical consumables platform, built to integrate global manufacturing, regulatory systems, and distribution networks — enabling our partners to serve healthcare providers more efficiently and sustainably.
What certifications do your products hold?
SureDuty products are manufactured under strict quality management systems and comply with major international regulatory standards, including:
- ISO 13485
- CE (EU MDR)
- FSC / Free Sale Certificates
- Country-specific registrations where required
We continuously invest in regulatory compliance to support global market access for our partners.
What is your standard lead time?
Standard lead time is typically 10–21 days, depending on product category, order volume, and packaging requirements.
For strategic partners, we also provide:
- Stock preparation programs
- Rolling forecast supply
- Regional warehousing support
to significantly shorten delivery cycles.
What kind of support does SureDuty provide to distributors?
SureDuty provides full-cycle partner support, including:
- Product & clinical training
- Regulatory documentation assistance
- Marketing & branding materials
- Tender & project support
- Technical & after-sales service
Our goal is to help distributors grow sustainably and profitably in their local markets.